®Warranty & returns
Support that continues after the sale.
Our 1 Year Hardware Warranty covers eligible end-users and direct customers who are the original purchaser. Contact customer service for warranty assistance or a return authorization.
The terms at a glance.
1 Year Hardware Warranty
Available to eligible end-users and direct customers. Coverage belongs to the original purchaser and does not transfer with ownership.
30-day return window
Contact us within the return window to discuss eligibility and receive return instructions. A valid RMA number is required.
20% restocking fee
Returned items are subject to a 20% restocking fee. Discuss your specific order and the applicable return terms with customer service.
Warranty eligibility and exclusions.
- The customer requesting coverage must be the original purchaser.
- Warranty coverage is not transferable to another owner.
- Equipment must be used in a professional environment with appropriate temperature, humidity and operating conditions.
- Some countries outside the United States are excluded. Confirm eligibility for your destination before ordering.
How to request an RMA.
- Email our returns team. Send your order or invoice reference, model, serial number and a description of the problem or reason for return to returns@optimumdata.com.
- Receive authorization. Our team will provide the RMA number and return information for your order. Do not ship equipment back without a valid RMA.
- Follow the return instructions. Use suitable protective packaging and follow the labeling and shipping directions supplied with the authorization.
Freight arrangements are confirmed for the specific situation. Contact us before arranging a shipment.
Need warranty or return assistance?
Email returns@optimumdata.com with your order reference and equipment details. We will help with the next step.