®Frequently asked questions
Useful answers before you order.
Learn about equipment, quotes, condition, warranty, shipping, payment and support.
How long has Optimum Data been in business?
We began in the early 1990s, supplying modems and early networking equipment, and grew into an established refurbished equipment dealer. We are a founding member of UNEDA.
Which manufacturers do you sell?
Cisco, Meraki, Aruba, Arista, HP, Juniper, Ubiquiti, Netgear, Dell, Adtran, Extreme and Fortinet are our leading networking brands. We also supply servers and storage. See Manufacturers for details.
What equipment conditions are offered?
New, new open box (NOB), refurbished and used. The quote identifies the equipment condition and included items. Compare condition grades.
Do you test refurbished equipment?
Our process includes visual inspection, software checks, port testing including data speed and PoE where applicable, cleaning, painting and replacement parts as needed.
Can you supply a custom server?
Yes. We offer pre-built and packaged servers or custom configurations based on your specifications or intended usage. Server brands include Cisco, Dell, HPE, Supermicro and Lenovo.
Which storage brands do you supply?
Dell, HPE, NetApp and IBM. Contact us to discuss the configuration and usage requirements.
What warranty is included?
We offer a 1 Year Hardware Warranty for eligible end-users and direct customers who are the original purchaser. Coverage does not transfer. Professional operating conditions are required and some countries outside the US are excluded. Review warranty terms.
How do returns work?
The return window is 30 days, and returned items are subject to a 20% restocking fee. Email returns@optimumdata.com for authorization. A valid RMA number is required before returning equipment.
Do you ship worldwide or offer expedited shipping?
Yes. Carrier options include FedEx, UPS, USPS, DHL, freight and pallet services. Overnight, 2-Day and other expedited options are available; confirm the service and timing for your order.
How can I pay?
We accept credit cards, PayPal, ACH, bank wire and checks. Credit terms require approval, and purchase orders are accepted for eligible customers. Purchasing & payment details.
Can a tax or resale certificate be applied?
Yes. Email the certificate and have it applied to your customer account before ordering. Confirm the account details with sales.
Do you buy or remove used equipment?
We purchase qualifying surplus equipment and offer full-service de-installation, removal and inventory. Discuss data-sanitization requirements before the handoff.
Still have a question?
Send your equipment, order or service details and we will point you in the right direction.